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AE very slow/freezing when working with photoshop layers

Explorer ,
Feb 09, 2021 Feb 09, 2021

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This issue has been going on for months, maybe over a year. It happens both on Windows and MacOS.

 

Using shortcuts to open properties on photoshop layer freezes up AE for ~10-15 seconds.

It only happens when doing it 1st time. Consecutive use of shortcuts on the same layer does not freeze up AE. But then using the shortcuts on another psd layer freezes up again.

 

Test PSD file is <150mb, 1080p. Flattened to 3 layers and I still can't figure out why it keeps freezing up AE. 

https://drive.google.com/file/d/1aDZev3mzehvxb56ID7PP6nyrpDawXbj4/view?usp=sharing

 

System info (but doesnt matter if it also happens on Macs):
OS: Windows 10 Enterprise 10.0.18363

CPU: AMD Ryzen Threadripper 2920X
RAM: 64GB

GPU: RTX 2070 Super

Drivers: 442.92 Studio drivers

TOPICS
Dynamic link, Error or problem, Freeze or hang, Performance

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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I'm unable to access the file as it asks for a permission.

 

Have you tried resetting photoshop and After effects preferences settings? 

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Explorer ,
Feb 09, 2021 Feb 09, 2021

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Adobe assets link

https://shared-assets.adobe.com/link/65ea281f-6e2f-46ef-43de-b1418ae2d6ff

 

I got in touch with an agent and he gave me some tips what to try (updating drivers and repairing C++ redistributables) so will see if that helps

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New Here ,
Aug 13, 2021 Aug 13, 2021

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I finally have found a solution! The issue is the raw metadata into the psd files, these psd from mac coming with a huge metadata. The solution is to clean the metadata, I recommend a software "ExifCleaner", it is free and really effective. Cheers!

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Thanks for chiming in to the community discussion. Please keep sharing the suggestions that may help others.

 

Cheers,

Shivangi

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