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AE2021 fails to open older projects

New Here ,
Mar 26, 2021 Mar 26, 2021

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Afternoon all,

 

Has anyone has issues opening older projects in AE2021, whenever I try and open 2020 projects or earlier I get the spinning beachball, not sure whether it's software or a hardware issue. Running an Imac 4GHZ Quad i7 with 32 GB Ram, MacOS Big Sur. Never had issues like this before, just since upgrading to AE 2021.

 

Any advice was be greatly appreciated!

 

Thanks

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Crash, Freeze or hang

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Adobe Employee ,
Mar 26, 2021 Mar 26, 2021

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Hi pauls56437557,

 

Sorry for your issue.

Does it happen to all the projects that were created in the 2020 or older versions? What are your system specifications (CPU, GPU, RAM, OS)? Also, what happens if you try to import your projects into a  new one instead of opening them?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Hi Nishu,

Sorry for the delay in responding.
The issue has occurred on 2020 projects and older 2019/18.
I've tried to import them but the same spinning beach ball occurs. The
projects open fine on my Mac Book Pro! Just the iMac is giving me the
problem.
I've attached the specifications of the iMac...

Thanks for your assistance!

Regards
Paul

--
Paul Senior

 

Personal details removed by Mod.

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hi Paul,

Thanks for sharing the details. We discussed this issue with the After Effects team. They wanted to take a look at a project you're having this issue with. Would you mind sharing it? If you can't share it publically, feel free to DM me a download link.

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Apr 06, 2021 Apr 06, 2021

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Thanks Nishu, I've sent you a project via direct mail.

I appreciate your help with this

 

Thanks

Paul

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