Afeter Effects the Viewer stop working

New Here ,
May 22, 2022 May 22, 2022

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When i try send to media encoder the viewer stop working, also when i was working on the project.

any recomendations !

 

Thanks !

TOPICS
Crash , Dynamic link , Error or problem , Freeze or hang , How to , Import and export , Preview , Resources , User interface or workspaces

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Adobe Community Professional ,
May 22, 2022 May 22, 2022

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There are several possible causes. Would you mention more specification like OS, version, graphic card, memory etc?

 

I would assume the cause is shortage of the physical memory, the version of the graphic card driver, the permission of the files, etc.

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi Eduardo24232303otci,

 

Welcome to the community.

Please share the following details along with what the ToolfarmJP asked:

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • What's the version of After Effects and Media Encoder?
  • Is it happening with multiple projects? Did you use any third-party plug-ins?
  • Please share a screenshot or screen recording that shows the problem.

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Hello!

I have a PC with 

Dual NVIDIA GeForce RTX 2070 SUPER 8GB GDDR6
10th Gen Intel Core i9 10900F (10-Core, 20MB Cache, 2.8GHz to 5.2GHz w/Thermal Velocity Boost)
64 gb on ram fury 
Latest version of after effects and media encoder 
No plugins
 

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