Affect effects error: Collect files failed. Error encountered while copying file.

New Here ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

Screen Shot 2022-06-17 at 15.23.58.png

Hi, all

I really wanna your help with this issue when l collect the AE working file.

Do you have any suggestions ?

 

Thanks a lot

Leo

TOPICS
Error or problem , FAQ

Views

283

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

Best guesses:

  • one of the files is on a drive that doesn't allow copying
  • where you're saving does not have enough space or admin permission
  • if you're copying across a network, the connection dropped out momentarily

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

Hi,

Thanks for sharing the guesses.

I deliver the working flie to other workmate's laptop, but it still cannot collect the files.

l have enough space for it, cuase the file is not big.

And l double check the admin permission is has full disk acess.

l did not copying across a network. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

Hi Leo,

 

Sorry for your issue.

What's the exact version of After Effects you're using? What are your system specifications (CPU, GPU, RAM, OS version)? There's a bug in the current version for a similar issue which has been fixed and shipped into the beta version of After Effects. Would you mind installing the After Effects beta and testing it?

Let us know the outcome.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 20, 2022 Jun 20, 2022

Copy link to clipboard

Copied

Hi Nishu,

 

The AE version is 22.4.0(Build 56).

OS version (12.4_21F79)

Okay, Let me try the After Effects beta.

 

Thanks,

Leo Liu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 20, 2022 Jun 20, 2022

Copy link to clipboard

Copied

Hi Nishu,

 

Could you tell me which one is the beta version of AE, l cannot find it.

Where can l download it?

 

Many thanks,

Leo Liu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 20, 2022 Jun 20, 2022

Copy link to clipboard

Copied

Hi, Nishu

 

Sorry to disturb you too mant times.

l find how to download beta version on the creative could.

But l cannot find it on categories section.

How can l find it on creative cloud?

 

Best regards,

Leo Liu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

beta apps.jpg

 That's where the beta apps are.

That said, today's update to the "shipping/release" version of AE fixes a collecting files bug on Macs. More info here: https://community.adobe.com/t5/after-effects-discussions/after-effects-22-5-is-now-live/td-p/1301977...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

LATEST

The problem is sloved by updating the lateest version in this morning.

Thank you guys so much !!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines