After Effect 2021 crashes

Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

Copy link to clipboard

Copied

I notice this is a common thread, but I have a few other additions...

 

AE v18.0.0 and the 18.0.1 update crash as soon as it opens.

I get no chance to do anything and there are no logs generated.

I rebuilt my prefs; I uninstalled and ran CC Cleaner; I updated my NVIDIA drivers--all to no avail.

Crashes with or without opening an existing project.

 

The odd thing is AE v17.7 runs fine. (Thank goodness!)

 

Windows 10 19042.906 (but AE 18.X was crashing before the latest few MS updates)

64 GB RAM; i7-6700K 4.00GHz processor

235+GB free on M.2 SSD C drive

 

Any suggestions?

 
David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)
TOPICS
Crash , Error or problem , Freeze or hang

Views

2.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Apr 14, 2021 Apr 14, 2021
After the last two minor updates on 2021.04.13 and 2021.04.14, the problems seems to be resolved. (The first one did not fix the problem, but the latter one did.) My system has not changed since my post, so I assume it as a "bug fix" in the last update.

Likes

Translate

Translate
Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

Hi Creamer Training,

 

Sorry for your issue and thanks for the detailed post.

Sounds like it could be related to the GPU. Which GPU do you have? Would you mind disabling it in the Device Manager and see if it brings any change? If it doesn't, please check if it's working in a new user account. It'll help us to understand if it's related to the user account permissions.

Looking forward to your response.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

What will that do to my monitors? Will they stil work?

The GPU is a Nvidia GeForce RTX 2070.

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

It'll disable the secondary monitor. Your primary monitor should work. Try disabling both the GPUs (Nvidia and Intel) one by one. Also, close the applications which utilize GPU. Disabling the GPU might cause those apps to crash or not function properly. You can enable the GPU right from the Device Manager or restart your computer.

Let us know how it goes.

 

Thanks,

Nishu

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

I'm running four 4K monitors off the GPU. Disabling it sounds like a bad idea. 

I loaded in old drivers to the GPU from before the problem occured. Same issue.

It's got to be something with the new AE. Am I the only one with this problem?

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

After the last two minor updates on 2021.04.13 and 2021.04.14, the problems seems to be resolved. (The first one did not fix the problem, but the latter one did.)

 

My system has not changed since my post, so I assume it as a "bug fix" in the last update.

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

This is happening to me as well as of today 04/15/2021

 

are the bugs fixed? the program worked perfectly yesterday

 

JC

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

All I can say is that mine is working. Did you run the latest updates? (The version number in the Creative Cloud app did not update.)

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Ran the latest update and it a day after AE began experiencing the boot failure

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Can someone help, i still cannot get past startup without AE crashing. I tried older version, gpu is updated. HELP!

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Just had an update and relaunched the app and now it works, try updating and if that fails try opening a prior/past project and starting a new project from that (when creating the new project Save As "Boot_File" project onto desktop to act as a psuedo boot file for AE)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 15, 2021 Jun 15, 2021

Copy link to clipboard

Copied

This workaround WILL help you to launch AE. First, click on a AE-supported file extension to launch the project; I used .aep. The project loads without error. Second, navigate to preferences GENERAL dialog and untick the ENABLE HOME SCREEN. Close the project, close AE, and re-launch AE in customary manner (shortcut to AE). AE launches without error. I do not need the home screen. Your welcome!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 15, 2021 Jun 15, 2021

Copy link to clipboard

Copied

Today I learned something new and helpful, thank you for this!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 05, 2022 Jan 05, 2022

Copy link to clipboard

Copied

This workaround worked for me. Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 04, 2022 Feb 04, 2022

Copy link to clipboard

Copied

LATEST

Thanks! worked like a charm! Saved me a lot of pain and anguish!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines