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After effect 23 keep crashing on startup

Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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So I recently  installed AE 23 on my office new PC,  it is not very stable,

as it keeps crashing during startup, it generates a crash report on desktop whenever it failed on the startup,

sometimes it tooks 10 times or can go even up to 20 times in attempts to get my AE start working!

and i have tried to install AE 22 ,  this problem still happening on AE 22!

here i attach my workstation system info. and the crash report,  can somebody advise me please?tqCapture.PNG

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correct answers 1 Correct answer

LEGEND , Feb 17, 2023 Feb 17, 2023

Remove the Trend Micro nonsense.

 

Mylenium

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LEGEND ,
Feb 17, 2023 Feb 17, 2023

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Remove the Trend Micro nonsense.

 

Mylenium

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Community Beginner ,
Feb 17, 2023 Feb 17, 2023

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thank you, i will try it on monday when i back to office!

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Community Beginner ,
Feb 19, 2023 Feb 19, 2023

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Thank you very much man, you saved my day! it is working. Trend Micro is the culprit.

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Hello,

 

I have the same problem but don't know how to remove this Trend Micro.

 

Could you help me ?

 

Thanks a lot !

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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LATEST

Here's an article that could help: https://helpcenter.trendmicro.com/en-us/article/tmka-18727

Hope it helps.

 

Thanks,

Nishu

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Welcome to the communtiy, Soon Fatt28450371cktb,

Did Mylenium's suggestion help?

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Feb 17, 2023 Feb 17, 2023

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I haven't try yet, i will be back to office on monday and give it a try, will update you all the status. thanks

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Community Beginner ,
Feb 19, 2023 Feb 19, 2023

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Yes , it works, thank you

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