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After Effect 24.0.0 makes my computer restarts

New Here ,
Oct 18, 2023 Oct 18, 2023

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Hi, 

AMD system (Asus X470 MB -processor r7 5800x, GPU 6800xt) 
Opening After Effects (24.0.0) will result in my computer restarting after a couples of seconds having it open.  Sometimes just launching the software will make my computer restarts randomlly. 

It seems to be a problem with my Cache, Event viewer reporting Kernel errors. 
FYI  no issues whatsoever with other softwares or games. Computer is stable and I've been checking with OCCT, Prime95 and everything is stable so far so it has nothing to do with my settings. 

I deleted cache and temporary files, reset preferences, deactivated multiple frame rendering and I haven't got a single crash/restart since. 

Could it be it? 

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Crash , Performance

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Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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Hi Phally33022207pxa0,

 

Sorry to hear about the issue.

Do you get any error messages when your computer restarts? Do you see the Blue screen? Please make sure that the GPU driver is updated. Such issues are generally related to GPU. For testing, you can disable your GPU in the Windows Device Manager and run After Effects. It'll help us to understand if it is related to your GPU or not.

Let us know the Outcome.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,
Nishu

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