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after effect black screen when i import clips and the audio slow down pitch what can i do ++

New Here ,
Jan 27, 2023 Jan 27, 2023

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My version is after effect 23.1

12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz

Windows 11 Home

nvidia geforce rtx 3050 OEM

16 gb ram

pc name: Lenovo Legion T5 i5-12/16/512/3050 stasjonær gaming-PC

 

 

TOPICS
Audio , Crash , Error or problem , Freeze or hang , Import and export , Preview

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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A black screen and the error mentioning your GPU make it seem likely that's where the problem is coming from. What drivers are you running for your 3050 and what happens when you update to the latest Studio driver from last week? I was also having issues with a black screen and poor performance with my dual GTX 1080s and the Studio driver from January 23rd fixed them.

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New Here ,
Jan 30, 2023 Jan 30, 2023

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My NVIDIA Studio-Driver version: 528:24

release date: 01/23/2023

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Did the problem start after you updated your drivers then? If so, you can try rolling back to the previous Studio driver.

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New Here ,
Jan 30, 2023 Jan 30, 2023

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is this right here?

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New Here ,
Jan 30, 2023 Jan 30, 2023

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i mean is this correct?

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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It's actually even easier than that. You can go to the Nvidia driver download site (US site is here: https://www.nvidia.com/en-us/geforce/drivers/) and try installing a previous version. Sometimes if the GPU drivers are the problem, going back one version might not help. I've spent a decent amount of time reinstalling previous versions until I found one that didn't cause a problem.

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New Here ,
Jan 30, 2023 Jan 30, 2023

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what version work for you on studio driver?

 

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New Here ,
Jan 30, 2023 Jan 30, 2023

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I have now reinstalling back and back and nothing happpen i have the blackscreen still

My NVIDIA Studio-Driver version now: 526.98

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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The latest Studio driver from Jan. 23rd is working for me. When did this problem start happening, after you updated to AE 23.1 or was it happening before? You could try rolling back to 23.0 from the Creative Cloud app, to see if the problem was introduced recently. 

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New Here ,
Jan 31, 2023 Jan 31, 2023

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Do you mean that I should downgrade from 23.1 to 23.0? In creative cloud?

 

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New Here ,
Jan 31, 2023 Jan 31, 2023

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After effect 23.1 to 23.0

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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That is what I was suggesting, but only if the problem started after you updated to 23.1. 
Did this issue start happening after you updated AE, or maybe after a Windows update? You haven't provided a lot of information so it's hard to troubleshoot. 

You can also temporarily try disabling the option called "Hardware Accelerate Composition, Layer, And Footage Panels." in 

 Edit > Preferences > Display. Ideally, you want this preference on, but you can test what happens when it's turned off. 

Does this problem happen with every project and with all footage or just this one project?

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New Here ,
Jan 31, 2023 Jan 31, 2023

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This PC is fairly new. I downloaded the latest version in After effect in December 27, 2022
and yeah i have turned on and of on Hardware Accelerate Composition, Layer, And Footage Panels
and this happens to every project I make

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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What's the format of your footage? Are you using a highly compressed format like H.264 or an intermediate format like ProRes?

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New Here ,
Feb 01, 2023 Feb 01, 2023

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I use H.264 700:1080

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New Here ,
Feb 02, 2023 Feb 02, 2023

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I downloaded after effects in december 27.12 2022. I'll got the 23.1 version then. The first problem started with a black screen and now the video is frozen. I can not play the video. When I try to move the timeline the clip does not play. 

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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I recently did a project that had several H.264 clips and had a number of issues with them, including green frames and lots of playback glitches. I ended up converting to ProRes LT (since the original videos weren't the highest quality to being with) and playback performance and my other issues went away. Right now, that's the only other thing I can think to suggest.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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where can i converter h.284 to prores LT?

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New Here ,
Feb 02, 2023 Feb 02, 2023

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i meant h.264

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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You can drag your videos (as many as you want) into Adobe Media Encoder and choose "QuickTime" as the format, then pick "ProRes 422 LT" as the preset. It will look like this.

davidarbor_0-1675366224767.png

 

Also, for future note, you can edit a post to fix typos, you don't have to make a new one.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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QuickTime don't work only hear the audio? 

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Can you post a full screenshot of your Export Settings window after you click on the blue ProRes text? 

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Where can I find the blue ProRes?

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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In my screenshot above, when you choose ProRes as a preset, that preset name is blue and you can click it. This will bring up a larger window with more advanced settings and a preview of your video. Near the top-right if the window there will be two checkboxes—one for video and one for audio. Are they both checked? Also, are you able to see any video frames if you move the time needle/playhead in the preview section on the left?

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