After effect cannot import psd file

New Here ,
Mar 16, 2021 Mar 16, 2021

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hi. I cannot import psd files to my project (import as-composition-retain layer sized)
the programm not responding on importing popup screen
i not used cmyk color mode in psd.
i used students license.
please help 

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Crash , Import and export

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Without any info about your system, the PSD specs and so on nobody can tell you much. This could be anything from an overly complex layer/ group structure to using an unsupported feature to trivial stuff like having a defective color profile assigned to the file. more info is definitely required.

 

Mylenium

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New Here ,
Mar 16, 2021 Mar 16, 2021

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I create screenshots to adobe photoshop. I reset to default settings (after
effects and photoshop( SHIFT+CTRL+ALT after launch)
i used rgb 8bit mode in photoshop.
Myabe you know correct color mode and color profile? 100% working? for test
programs and import to ae.
ps. English is not my native language.
thanks

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Can you share system specs like OS, CPU, GPU, memory, driver version, etc.?

Are you using After Effects 18.0? Here is how you can find the version number: FAQ: How to find the exact version of After Effect... - Adobe Support Community

 

Thanks,

Rameez

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New Here ,
Mar 16, 2021 Mar 16, 2021

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ae 16.1.1 build 4

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725 x64

windows 10 home (64 bit)
version 2004
build 19041.867
intel core i7-7700k
16 ddr4
msi geforce gtx1060
After effects 2021 work ok.
Thank you for help.

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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If After Effects 2021 works fine, is there a specific reason for using After Effects 16.1.1?

 

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New Here ,
Apr 12, 2021 Apr 12, 2021

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If you install an additional application, then there may be problems with plugins, scripts, and other staff. It's like a big snowball, it can lead to a chain of difficulties 🙂
PS. Thank you for your help. In the near future I will switch to the new version fully.

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Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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I had the same problem with AE 22.2.1
After failing with multiple-layered PSD-s, I tried if it imports a PSD with just one layer, a flattened image basically. It did.

And after that, it also imported the more complex file right away.

 

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