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Hi,
I'm unable to collect the project files.
Anytime I launch the option nothing happens and it stays like that.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community bugs">
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Sorry to hear that. Can you check if it's happening with a specific project or all of them? What's the version of After Effects you're using? Are you on MacOS or Windows?
Let us know, we're here to help.
Thanks,
Nishu