Copy link to clipboard
Copied
I can't seem to save file to external drive, I've checked permissions, also it won't go to render. I'm able to save the project to my desktop but not dropbox folder on external drive.
version 22.4 on mac
was working before last upgrade
Copy link to clipboard
Copied
Without any detailed system information we can't tell you much. You need to be more specific, in particular about how your drives are connected, what their names are and so on. Also check the various Adobe folders. Deleting the prefs and clearing the cache folders fixes a lot of issues, even if users really should not have to employ such unsafe procedures to get AE working.
Mylenium
Copy link to clipboard
Copied
this is the error I get when trying to save
It is a seagate drive that I have been using all along connected via USB
I have tried to clear the cache on AE---where do I delete preferences?
I'm not sure what you mean by check the various adobe folders?