after effect not saving to external drive or rendering

Community Beginner ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

I can't seem to save file to external drive, I've checked permissions, also it won't go to render. I'm able to save the project to my desktop but not dropbox folder on external drive. 

version 22.4 on mac

was working before last upgrade

 

TOPICS
Error or problem

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

Without any detailed system information we can't tell you much. You need to be more specific, in particular about how your drives are connected, what their names are and so on. Also check the various Adobe folders. Deleting the prefs and clearing the cache folders fixes a lot of issues, even if users really should not have to employ such unsafe procedures to get AE working.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

LATEST

Screen Shot 2022-05-11 at 4.24.08 PM.png

 this is the error I get when trying to save

It is a seagate drive that I have been using all along connected via USB 

I have tried to clear the cache on AE---where do I delete preferences?

I'm not sure what you mean by check the various adobe folders?

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines