Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


after effect preview not work

New Here ,
Jul 05, 2021 Jul 05, 2021

Copy link to clipboard

Copied

I use Ae 2018

preview is not work. when I start preview, audio is play but video is not work.

and I have to press caps lock twice to see the applied effect.

I romove all cash and reinstell but it didn't solved

TOPICS
Error or problem, Freeze or hang, How to, Preview

Views

46

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

Copy link to clipboard

Copied

Without any info about your system, preview settings, contents of the project and so on we can't tell you much. The usual standard stepps apply: Update your system's graphics driver, check the hardware acceleration settings. Anything beyond that will require specific information.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

I use intel uhd620 and 16gb ram, and I update all driver.

it work few times, but 2-3time later, preview video is not work 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

LATEST

Hi 태훈5F95,

 

Do you have a dedicated graphic card installed on your computer? If not, consider lowering the preview resolution.

If that's not the case, please check if it's happening in all the projects or a particular one? Also, try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,
Nishu

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines