After effect rotobrush error

[Santosh35865464hmus]

Hi, does anyone knows how to fix this problem it's not letting me to do my projects properly and it's so annoying and I can't even save file I had to force stop it from task manager to even close my AE program.

[nishu_kush]

Hi Santosh,

Thanks for writing in. We can get this checked.

What's the version of After Effects you're using? What are your system specifications (CPU, GPU, RAM, OS version)? Does it happen in all the projects or a particular one?

Let us know, we're here to help. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

[Santosh35865464hmus]

Hey it's not fixed at all and it's for every project 

[nishu_kush]

What's the version of After Effects you're using? Can you share your system specifications? Also, is it happening to all the projects that uses Rotobrush? Try unfreezing and refreezing the rotoscop.

Let us know if that brings any change.

Thanks,
^Nishu

[Santosh35865464hmus]

Hey nothings works tried everything these are the basic steps that i am aware of

[nishu_kush]

Thanks for trying. Looks like you're working with footage recorded on a phone. Is that correct? Can you try with a media recorded on a camera? Or transcode your current media before importing in After Effects? I am asking this because phone sometimes record in variable frame rate and in some cases, After Effects can struggle with it. 

Let us know the results.

Thanks,
Nishu