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Hi all,
I have a brand new MacBook Pro running Catalina (10.15.4) and the whole Creative Suite. All programs are running fine except After Effects, when I open the application the app ion appears in the dock, bounces then disappears. No launch screen, no error messages. Tried uninstalling and no luck.
2 week old laptop and up to date software, not sure what can be the problem? I have no firewall/virus software installed, but am running Microsoft Office… Can that have an effect?
Any help much appreciated!
Richard
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Hi Richard
Sorry to hear about your issue.
Please check out the following article and try the suggestions mentioned in it: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841...
Let us know if it helps.
Thanks,
Nishu
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Unfotunately none of them have worked. All permissions seem to be in order but it's still not launching. Any other ideas?
Richard
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Sorry for the delay in response. Could you try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...
Let us know if it helps.
Thanks,
Nishu
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It's still not working I'm afraid. All permissions are set to read and write, and I cannot reset preferences as nothing launches when I click the icon, it just bounces a couple of times then closes down again.
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did you ever find a solution. I have the same poblem
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did you manage to fix it? i'm still struggling
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For me personally, I did not buy the product if you know what I am taking about so I believe AE found it and stopped me from accessing the app so I deleted it and redownloaded it again from someone else.