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after effects 17.7 crashing

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Heeeelp Please

after effects crash and don't let me open the app

this is what i get when i attemp to open after effects on my imac

Last log message was: <4506064320> <Scripting> <5> Executing startup/shutdown script at: /Applications/Adobe After Effects 2020/Scripts/Why_the_parentheses_in_folder_names.txt

 

 

My computer details are:

macOS Mojave Version 10.14.6

iMac (27-inch, Late 2013)

Processor: 3.5 GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics. NVIDIA GeForce GTX 775M 2 GB

NVIDIA GeForce GTX 775M 2 GB

Graphics Radeon Pro 580 8GB

I have attached the crash report. 

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correct answers 1 Correct answer

Community Beginner , Mar 14, 2021 Mar 14, 2021
I finnaly solve the issue i just remove all apps and the creative cloud using the adobe remobal toolthen i transfer the apps from my previows imac to my new one using migration assistantand now after effects is finally working

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Hi fdigitall,

 

Sorry for the crash issue.

Are you trying to launch After Effects by double-clicking a file or by clicking its icon? I couldn't find the crash report. Would you mind attaching it again? It'll be a great help in understanding the issue.

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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i launch the application as usual from the creative cloud menu i allways do that on all application

and they all work fine ecept for after effects, i already re atach the crash report

by the way this is only happening on my new imac 27" i have another imac 21" and everithing is working properly on that one

help pleaseeeee

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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LATEST

I finnaly solve the issue 

i just remove all apps and the creative cloud using the adobe remobal tool

then i transfer the apps from my previows imac to my new one using migration assistant

and now after effects is finally working

Likes

Translate

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines