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After Effects 18.2.1 stuck on Cleaning UP - Tracker Controls on the splash screen Win 10

Explorer ,
Jul 07, 2021 Jul 07, 2021

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I have the latest  v.18.2.1 on a Windows 10 system and AE now stalls on the Cleaning Up  - Tracker Controls for about 6 minutes every time I open the app. This happens even if I just close the project without any changes and opening it again - so no new tracker items.

 

Anyone else got this? Any way of stopping AE trying to "clean up" the tracker controls? 

 

Title edited by Mod.

 

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Error or problem, Freeze or hang

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Adobe Employee ,
Jul 07, 2021 Jul 07, 2021

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Hi Sportsmaker,

 

Sorry for your issue.

Have you tried resetting the preferences of After Effects? Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it helps.

 

Thanks,

Nishu

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Explorer ,
Jul 15, 2021 Jul 15, 2021

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For some reason I can't work out, pressing alt while opening AE does not trash the preferences. Tried to find a workaround with no luck. Up to 12 minutes to open now!

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Explorer ,
Jul 18, 2021 Jul 18, 2021

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Found a user who knew what he/she was talking about and reset the prefs using Creative Cloud LShift+CTRL+Alt and then opening After Effects. Has it improved the sped of opening - no. Now it spends ages "Cleaning Up" AEDynamicLinkServer. Going to try an older version of the software as  think Rotobrush 2 is causing most of the problems. 

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Explorer ,
Sep 02, 2021 Sep 02, 2021

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I was working fine in After Effects yesterday, and today I cannot get past "Cleaning up" on the splash page. I've been on this for HOURS uninstalling, reinstalling, reverting versions; I've tried resetting the preferences about half-a-dozen times, tried the CTRL SHFT ALT start, tried running as admin. Nothing is working. I've lost most of a work day on this!! What else works????

 

 

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