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Without any system info or other technical details we can't even begin to guess. You need to be much more specific.
Mylenium
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Same problem as here https://community.adobe.com/t5/after-effects/after-effects-18-2-freezes-at-start-up/td-p/12031414
I would lowe to be more specific but Adobe is not sharing Logrecords with anyone this seems to be big secret, I spend 40 minutes on phone with technical service without connection with anyone just waiting for the technician. Adobe seems like worst software company with monthly subscription...
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Hi Dziurdzia.D,
Sorry for the crash issue. Please try the following suggestions:
If none of the steps work, please share the following details:
Looking forward to your response.
Thanks,
Nishu