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After Effects 18.2 freezes at start up ADOBE HELP!!!!

Community Beginner ,
May 13, 2021 May 13, 2021

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Seems like I am not only one with this problem. After last update 18.2 AF is ussless. Clean installation (adobe cc, gaphic drivers) doesn't help even old versions don't work...  I am devastated because adobe support does not exist...

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Freeze or hang

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Without any system info or other technical details we can't even begin to guess. You need to be much more specific.

 

Mylenium

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Community Beginner ,
May 13, 2021 May 13, 2021

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Same problem as here https://community.adobe.com/t5/after-effects/after-effects-18-2-freezes-at-start-up/td-p/12031414 

and here https://community.adobe.com/t5/after-effects/after-effects-2020-v18-and-v17-7-does-not-want-to-start...

 

I would lowe to be more specific but Adobe is not sharing Logrecords with anyone this seems to be big secret, I spend 40 minutes on phone with technical service without connection with anyone just waiting for the technician. Adobe seems like worst software company with monthly subscription... 

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Adobe Employee ,
May 13, 2021 May 13, 2021

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 Hi Dziurdzia.D,

 

Sorry for the crash issue. Please try the following suggestions:

  1. Create a new user account and try to launch After Effects in it.
  2. Are you on Windows? If so, try disabling your dedicated GPU from the Device Manager and see if it helps.

If none of the steps work, please share the following details:

Looking forward to your response.

 

Thanks,
Nishu

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