After Effects 2019 keeps crashing

New Here ,
May 06, 2022 May 06, 2022

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Hey, 

so after 2 months, I wanted to edit a video. I have imported a mp3 file needed for that, but as soon as I want to play it, After Effects crashes.

I've tried other mp3 files which I've used before, but it just doesn't work, I've never had that issue before.

I tried restarting multiple times, I have cleared the disk cache and memory and I also created new projects. But every time I try to preview play, the program crashes.

 

I have a laptop with 16GB RAM, Intel core i7 (10th gen) and a NVIDIA GeForce Graphics Card. 

 

I really hope someone is able to fix that issue.

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Crash , Error or problem , Freeze or hang , Preview

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Community Expert ,
May 06, 2022 May 06, 2022

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Well, the whole workflow is questionable, as AE is always terribel with MP3s. Try to convert it to a WAV. Outside that the things to check are your audio preferences, your system's audio driver and settings, AE's preview settings. Something most definitely has changed there if it worked before...

 

Mylenium

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Community Expert ,
May 06, 2022 May 06, 2022

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Además, te sugiero que para editar un video es preferible utilizar Premiere Pro. Trabajarás más fluido en esta aplicación. 

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