After Effects 2020 freezes while importing PSD as composition

Explorer ,
Apr 02, 2020 Apr 02, 2020

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I'm working on a project and suddenly after effects stop importing PSD files with layers as composition.

 

This is absurd. In the middle of a project with a tight deadline. Adobe answers, please !!

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correct answers 1 Correct answer

Explorer , Apr 02, 2020 Apr 02, 2020

I started thinking and trying to figure out but myself since Adobe always takes ages to solve any issue. 2 days ago importing PSD files as composition was working. And suddenly it stops working. The only thing I changed was installing Autodesk's import plugin , to import cameras lights and objects into my AE Comps. The workflow worked smoothly.I was able to get the data I needed from Autodesk 3DSmax. But now I know that ruined my PSD import. As soon as  I removed Autodesk .dlls and the plugin fi

...

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Explorer ,
Apr 02, 2020 Apr 02, 2020

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I started thinking and trying to figure out but myself since Adobe always takes ages to solve any issue. 2 days ago importing PSD files as composition was working. And suddenly it stops working. The only thing I changed was installing Autodesk's import plugin , to import cameras lights and objects into my AE Comps. The workflow worked smoothly.I was able to get the data I needed from Autodesk 3DSmax. But now I know that ruined my PSD import. As soon as  I removed Autodesk .dlls and the plugin file from the supportfiles/plugins AE folder, all the importing of PSDs started working again.I don't know why, but that was my problem. 

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New Here ,
May 27, 2021 May 27, 2021

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Thanks a lot! I'd never have figured that by myself

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Community Expert ,
Apr 02, 2020 Apr 02, 2020

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Thank you for reporting what worked for you! This will likely help other people with the same issue. 🙂

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New Here ,
May 25, 2022 May 25, 2022

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I have the same issue, but I don't have anything Autodesk-related installed!

 

AE 22.2
System:

  • macOS Big Sur 11.6
  • 3 GHz 6-Core Intel Core i5 CPU
  • 40 GB 2667 MHz DDR4 RAM
  • Radeon Pro 570X 4 GB GPU

 

Any PSD, regardless of complexity (even ones that worked previously) causes AE to freeze, then crash, when I import it as a composition. Unbelievable that these things still keep happening.

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New Here ,
Jun 29, 2022 Jun 29, 2022

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I have the same problem .. I think because we have AMD Graphics card, I have Rx 5700xt
>
have you fixed it ?!

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New Here ,
Jun 29, 2022 Jun 29, 2022

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LATEST

Just Solved it.

Edit > Preferences > General > Reveal preferences in explorer .. Delete that file and restart after effects

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