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After Effects 2021 freezes at Initializing Media Core - MAC OS Big Sure 11.2.3

New Here ,
Apr 16, 2021 Apr 16, 2021

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i get this error message!! i tried everything!! 

 

"kMetalCountersAtDispatchBoundary untested on MacOS 10.16. Disabling Performance Capture"

 

Bildschirmfoto 2021-04-16 um 10.38.12.pngBildschirmfoto 2021-04-15 um 14.02.50.png

 

 

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Crash, Error or problem, Freeze or hang

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi RaminYazdanpanah,

 

Sorry for your issue.

In some cases, After Effects freezing at "Initializing Media Core" means that there are third-party plug-ins installed that are conflicting. Try uninstalling all the plug-ins and removing them from the Media Core folder. Here's the location to the folder: HD > Library > Application Support > Adobe > Common > Plugins > 7.0 > Media Core

Let us know if it helps.

 

Thanks

Nishu,

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