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After Effects 2021, Preview Freezes after opening a layer

Explorer ,
Nov 09, 2023 Nov 09, 2023

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I have been using after effects for a month or so but i recently have been running into an error. Every time I open a layer panel, the preview freezes and it doesnt unfreeze until i save my projects, exit AE and go back into the project. I used to use AE 2022 and this bug would still happen, so I uninstalled it and got AE 2021. The bug is still here so i figure this must be something with my computer. 

 

My info: 64-bit operating system, x64-based processor, CPU: AMD Ryzen 5 5500U with Radeon Graphics. I have put a video for visual detail to explain what Is going on.

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correct answers 1 Pinned Reply

Adobe Employee , Nov 09, 2023 Nov 09, 2023

I see you start in Comp 1, then double click in the youtube layer and go into the Layer viewer. Then you switch into a different comp with a different timescale. Are you sure that second comp doesn't have a layer time freeze or is limited in frames as it was generated from an in/out from the Layer viewer? 

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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I see you start in Comp 1, then double click in the youtube layer and go into the Layer viewer. Then you switch into a different comp with a different timescale. Are you sure that second comp doesn't have a layer time freeze or is limited in frames as it was generated from an in/out from the Layer viewer? 

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Explorer ,
Nov 09, 2023 Nov 09, 2023

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Sorry, I accidently clicked something that made the blue thing on the timeline(I dont know what its called) smaller so it only showed a little bit. I never went into a different comp. I will put a new video to show you

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Explorer ,
Nov 09, 2023 Nov 09, 2023

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I have been using after effects for a month or so but i recently have been running into an error. Every time I open a layer panel, the preview freezes and it doesnt unfreeze until i save my projects, exit AE and go back into the project. I used to use AE 2022 and this bug would still happen, so I uninstalled it and got AE 2021. The bug is still here so i figure this must be something with my computer. 

 

My info: 64-bit operating system, x64-based processor, CPU: AMD Ryzen 5 5500U with Radeon Graphics. I have put a video for visual detail to explain what Is going on. PLEASE HELP I CANT MASK OR ANYTHING.

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Adobe Employee ,
Apr 14, 2024 Apr 14, 2024

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Are you still having the issue? Let us know.

I am moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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Explorer ,
Nov 09, 2023 Nov 09, 2023

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I have been using after effects for a month or so but i recently have been running into an error. Every time I open a layer panel, the preview freezes and it doesnt unfreeze until i save my projects, exit AE and go back into the project. I used to use AE 2022 and this bug would still happen, so I uninstalled it and got AE 2021. The bug is still here so i figure this must be something with my computer. 

 

My info: 64-bit operating system, x64-based processor, CPU: AMD Ryzen 5 5500U with Radeon Graphics. I have put a video for visual detail to explain what Is going on.

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Adobe Employee ,
Apr 14, 2024 Apr 14, 2024

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Merging the thread with the original one.

 

Best,

Nishu

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