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After effects 2022 crashes when closing!

New Here ,
Nov 10, 2021 Nov 10, 2021

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When we close After Effects each time it will crash and ask to send a report. In the crash log report it shows beneeth that we are using a AMD proccesor instead of the installed Intel i9 7900x. Is this a bug and the reason of the crash? How to fix this?

 

MB: Gigabyte x299 Aorus Gaming 7

CPU: Intel Core i9 7900X

RAM: 64 GB DDR4 2666MHz Quad Channel

GPU: ASUS ROG Strix Geforce GTX 1080Ti Gaming 11GB

Latest Studio Drivers from NVIDIA

OS: Windows 10 Pro 64 Bit latest updates

TOPICS
Crash , Error or problem , Freeze or hang , Performance

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LEGEND ,
Nov 10, 2021 Nov 10, 2021

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Without any actual crash info we can't tell you much. AMD does audio processors and HDMI chips as well, as a ton of other stuff that would be used even when an NVIdia GPU is used, so it's very likely perfectly normal. Anyway, unless you show us the exact crash details we can't tell you more.

 

Mylenium

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New Here ,
Nov 10, 2021 Nov 10, 2021

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In the picture I put a screenshot of the crhas report. If you further need more information or details let me know.

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Same thing here. Crashes when quiting the app. Have to force quit.

Also, when rendering it seems to hang right when I click render. Otehr times it's fine.

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New Here ,
Oct 02, 2022 Oct 02, 2022

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The same thing here... Every time I close AE it creates an error report.
I tried to read this report, but it is incomprehensible

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Community Beginner ,
Oct 16, 2022 Oct 16, 2022

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same thing here. Does adobe support read this and could eventually try to help.

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New Here ,
Oct 18, 2022 Oct 18, 2022

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Same thing Here did you manage to find solution for this?

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New Here ,
Nov 02, 2022 Nov 02, 2022

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if you have vfx suite from RedGiant
you must update it

FX 2023.0.1 - October 17, 2022

VFX-5967: Fixed an issue where After Effects was crashing when exiting the program.

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Yeah, it's working for me
Thank you!

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New Here ,
Nov 21, 2022 Nov 21, 2022

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This solution worked for me as well. Thanks.

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New Here ,
Nov 21, 2022 Nov 21, 2022

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That worked for me too Thanks

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Would you also reset the preferences?

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Actually, it worked immediately when I uninstalled Universe from Maxon App I haven't installed it back since then in my experience Universe plugin has always been problematic sometimes i experienced Adobe apps like AE and Media encoder takes frover to load because of Universe 

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