After Effects 2022 is unable to open

New Here ,
Dec 26, 2021 Dec 26, 2021

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Hi! i recently changed to a (kind of) new computer (imac macOS Catalina late 2012) and bought adobe after effects. Until now it worked perfectly but i turned off my computer once and whenever i try to open AE now a message pops up saying: ¨After Effects cant continue: unexpected failure during application startup¨.

Ive tried everything i could and knew to fix it but it still wont work.

 

If anyone knows how to fix this problem please help, id gladly appriciate it.

Thank you! 

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Adobe Employee ,
Dec 27, 2021 Dec 27, 2021

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Hi strayuu,

 

Sorry for your issue.

Did you make any changes in your computer? For example, installing a new application or a font? Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Hello, thank you for replying and sorry fo the late response.

I read through the link you shared and tried the reseting preferences and plug-in cache but this appears when i do so. I havent confirmed it yet since i dont know if itll really delete important stuff like some plugins i have downloaded and i dont want to loose them. 

Will my files be okay if i do this? 

Thank you 

Screenshot 2022-02-07 at 16.46.34.png

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