After Effects 2023 hanging when trying to collect

[DeepOmega]

In AE 2023 on Windows, I can't collect a pretty simple project for delivery. I go to collect it and I get a spinning blue ring, which never resolves. Never see the pop up window for how and where I want to collect. As soon as I click the menu button, it locks up. Task manager shows 0% CPU, no network or disk activity, but AE is listed as "not responsive." Have tried multiple project files, none are collecting.

[DeepOmega]

Just confirmed this only happens in AE 2023. For now I'm backsaving to 2022 and collecting from there, but that's nuts.

I'm in Windows 10 Home 64-bit, Intel Core i7-10700K CPU @ 3.80 GHz, 64GB RAM, running AE v23.1. Saving out of AE v22.6 collects properly.

[david.jouppi]

I have the same issue. AE 2023, and on windows 11.

[nishu_kush]

Hi david.jouppi,

Do you see any error message? Are you trying to collect the project on a network or external drive? Do you have a Cinema 4D file in the project?

Let us know.

Thanks,

Nishu