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After Effects 2023 Keep Crashing

New Here ,
Jun 07, 2023 Jun 07, 2023

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Hi, 

My After Effects 2023 keeps crashing when using Camera Lens Blur effects or rendering 3D layers with simple camera movement. 

I already tried resetting my Windows and also re-installing After Effects multiple times. I'm not using or have any 3rd party plugins installed. 

My current configuration is the following:

i7 10700F

64GB DDR4 RAM Corsair

GTX 1050Ti

 

Thank you!

 

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correct answers 1 Pinned Reply

Adobe Employee , Jun 07, 2023 Jun 07, 2023

If you can get it to crash again, and a crash dialog shows up, can you please put your email address into the email field and then submit the crash. That way we can take a look at what the crash looks like and help further.

 

At minimum, given you are on an NVIDIA card, please make sure you have installed the latest drivers from the NVIDIA website. 

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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If you can get it to crash again, and a crash dialog shows up, can you please put your email address into the email field and then submit the crash. That way we can take a look at what the crash looks like and help further.

 

At minimum, given you are on an NVIDIA card, please make sure you have installed the latest drivers from the NVIDIA website. 

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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