Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

After Effects (22.4.0) crashes when importing PSDs (MacOS 12.3)

Participant ,
Jun 01, 2022 Jun 01, 2022

Trying to import ANY PSD results in a hang on the imoprt screen and an eventual crash.

 

I've had to use my PC version fo AE to import PSDs (which works fine)

 

Screenshots of hung import screen and eventual error screen attached

Screenshot 2022-06-01 at 10.02.04.pngScreenshot 2022-06-01 at 10.18.57.pngScreenshot 2022-06-01 at 10.19.03.png

 

TOPICS
Crash , Import and export
326
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Participant , Jun 01, 2022 Jun 01, 2022

Hi Nishu - thanks for replying.

 

Long story short, it's working again. No idea what the issue was but after I'd used AE on my PC to import the PSD, I reopened the file on my mac to continue working on it.

 

I've been editing the file fine now on my Mac with no issues and have even imported more PSDs (again on the Mac) and it seems to work fine again.

 

Must have been a temporary glitch of some kind?

Translate
Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

Hi Eugene Reisch,

 

Sorry for the crash.

Does it happen with all the PSD files that you try to import? What's the version of After Effects and Photoshop you're using? Would you mind sharing a PSD file that repeats the issue?

We're here to help, just need more info.

 

Thanks,

Nishu

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 01, 2022 Jun 01, 2022

Hi Nishu - thanks for replying.

 

Long story short, it's working again. No idea what the issue was but after I'd used AE on my PC to import the PSD, I reopened the file on my mac to continue working on it.

 

I've been editing the file fine now on my Mac with no issues and have even imported more PSDs (again on the Mac) and it seems to work fine again.

 

Must have been a temporary glitch of some kind?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 01, 2022 Jun 01, 2022
LATEST

Just to clarify, when it wasn't working, I tested numerous PSDs that I knew had worked in previous projects, all created the same crash scenario.

 

I've now created a few new files to test various times and it works each time now. Maybe a corrupted system file or something? I also purged all cache files.

 

Either way, everything seems to be workig fine now.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines