After Effects (22.4.0) crashes when importing PSDs (MacOS 12.3)

Participant ,
Jun 01, 2022 Jun 01, 2022

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Trying to import ANY PSD results in a hang on the imoprt screen and an eventual crash.

 

I've had to use my PC version fo AE to import PSDs (which works fine)

 

Screenshots of hung import screen and eventual error screen attached

Screenshot 2022-06-01 at 10.02.04.pngScreenshot 2022-06-01 at 10.18.57.pngScreenshot 2022-06-01 at 10.19.03.png

 

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Crash , Import and export

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correct answers 1 Correct answer

Participant , Jun 01, 2022 Jun 01, 2022

Hi Nishu - thanks for replying.

 

Long story short, it's working again. No idea what the issue was but after I'd used AE on my PC to import the PSD, I reopened the file on my mac to continue working on it.

 

I've been editing the file fine now on my Mac with no issues and have even imported more PSDs (again on the Mac) and it seems to work fine again.

 

Must have been a temporary glitch of some kind?

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hi Eugene Reisch,

 

Sorry for the crash.

Does it happen with all the PSD files that you try to import? What's the version of After Effects and Photoshop you're using? Would you mind sharing a PSD file that repeats the issue?

We're here to help, just need more info.

 

Thanks,

Nishu

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Participant ,
Jun 01, 2022 Jun 01, 2022

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Hi Nishu - thanks for replying.

 

Long story short, it's working again. No idea what the issue was but after I'd used AE on my PC to import the PSD, I reopened the file on my mac to continue working on it.

 

I've been editing the file fine now on my Mac with no issues and have even imported more PSDs (again on the Mac) and it seems to work fine again.

 

Must have been a temporary glitch of some kind?

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Participant ,
Jun 01, 2022 Jun 01, 2022

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Just to clarify, when it wasn't working, I tested numerous PSDs that I knew had worked in previous projects, all created the same crash scenario.

 

I've now created a few new files to test various times and it works each time now. Maybe a corrupted system file or something? I also purged all cache files.

 

Either way, everything seems to be workig fine now.

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