• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

After Effects 23.5 keeps crashing on startup

Community Beginner ,
Jul 26, 2023 Jul 26, 2023

Copy link to clipboard

Copied

I've uninstalled After Effects 23.5 and reinstalled.  Keeps crashing.  I've even launched it in Safe Mode with no third party plugins.  Still Crashes.  Weird thing is After Effects 2021 launches with no issues.  I have a .dmp file that was generated.  I just tried to add the .dmp file to this formum but got the message that file type is not supported.  Any suggestions on how to fix?  Running Windows 10.  Thanks!

TOPICS
Crash

Views

218

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

Hi David26228121egya!

Sorry about the crash. Do you get crash reports? Check here: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on....

Let us know.

 

Thanks,

Kartika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

Hi Kartika,

There is no log in that location for 23.5.  Maybe it's because AE 23.5 never launches?  There is a .dmp file that is generated.  Would that help?

ae23.PNG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

I uninstalled AE 23.5 and installed AE 23.2, which is the version I was using last.  23.2 works!  For some reason though 23.5 still does not.  Does this info help?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

Thanks for trying that. Could you follow the steps mentioned in this post (How to troubleshoot startup issues in After Effects using the Startup Repair Options) and let us know if it helps? If this does not help, please send us the dump file with us through a personal message. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 28, 2023 Jul 28, 2023

Copy link to clipboard

Copied

LATEST

Hello, I tried thsoe steps and unfortunetely I can not still get past the startup splash page in Adobe 23.5.  I'll send a personal message.  Do I reference this post?  What is the support email I use for the personal message?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines