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After effects 24.1 crashes when opening. Macbook Pro, Black startup screen.

Explorer ,
Feb 21, 2024 Feb 21, 2024

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1- Open the app from the Launchpad

1- Open the app from Creative Cloud

2- Splash screen ok

3- "new project screen" ok

4- Startup screen with list of recent files and so on covers everything and I cannot even minimize it

5- Freezes, it's completely black

6- Can't initiate software

7- Forced Quit

8- Restarted

9- Tried again

10- Shut down/ Turned on - Tried again. Same thing.

11- No Adobe app running in the background

12- It'd be nice if Adobe doesn't blame the user this time, honestly.

13- Error log attached

Screenshot 2024-02-21 at 19.40.44.pngScreenshot 2024-02-21 at 19.46.41.pngScreenshot 2024-02-21 at 21.42.40.png

Screenshot 2024-02-21 at 21.46.05.png

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Crash , Performance

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Sorry for the delayed response. Are you still having the issue?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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