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After Effects 24.2.1 não responde no windows 10

New Here ,
Mar 12, 2024 Mar 12, 2024

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After Effects 24.2.1 não responde no windows 10, já fiz o downgrade para outras versões, mas continua não respondendo. após essa atualização, as versões anteriores não respondem também, sempre abre a tela de "Start in Safe Mode, Reset Preferences, Manage Plungins, Continue", mas mesmo clicando em todas as opções, o mesmo continua não respondendo.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 12, 2024 Mar 12, 2024

The message on the splash screen is likely pointing at the issue. Please review what Audio hardware and drivers you have install and disable anything you're not actually using. 

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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The message on the splash screen is likely pointing at the issue. Please review what Audio hardware and drivers you have install and disable anything you're not actually using. 

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hi Jefferson36031065gwaq,

 

Did jenkmeister's suggestion help? If that didn't, could you share your system specifications (CPU, GPU, RAM, OS version) so we can provide troubleshooting steps based on your machine? 

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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