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After Effects Alert

New Here ,
Nov 15, 2021 Nov 15, 2021

My After Effects, is crashing without opening, its happened three times in a row?

I have just upgraded the

MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)

Processor 1.4 GHz Quad-Core Intel Core i5

16 GB 2133 MHz LPDDR3

MAC OS Monterey Version 12.0.1

Intel Iris Plus Graphics 645 1536 MB

 

Not sure what the error is?

TOPICS
Crash , Error or problem
179
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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

Hi MCchantellep,

 

Sorry for your issue.

Did you install any third-party plug-in? Please go to the following location and remove all the files and folders except dummy.txt.

HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know how it goes.

 

Thanks,

Nishu

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Community Expert ,
Nov 16, 2021 Nov 16, 2021
LATEST

When this has happened to me I usually try to reset preferences. 

Hold down Cmd – Shift – Option when startign up the application and confrim you want to trash preferences in the dialog that appears.

 

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