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After Effects & Premiere crashes Catalina

New Here ,
Feb 18, 2021 Feb 18, 2021

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It's becoming impossible to use.  Everything is on external drives.  I've done the Command+Option+P+R restart.

 

And I can barely work 5 min without everything freezing and shutting down.

 

HELP!

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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Have you tried resetting Preferences?

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Feb 20, 2021 Feb 20, 2021

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I reset and cleared everything. 

It was still crashing.

 

I switched to older versions of Premiere & AE and they're working better.  

 

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Adobe Community Professional ,
Feb 23, 2021 Feb 23, 2021

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Then maybe stick to the older version for now as it is working 😉

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Working "better"...still far from ideal.

 

Clearly the software isn't vibing with Catalina. 

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi Lamont_CRDB,

 

Could you share your system specifications (CPU, GPU, RAM, OS)? Also, do you see any error message or crash report?

Let us know, we're here to help. 

 

Thanks,

Nishu

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Screen Shot 2021-02-24 at 7.05.12 PM.png

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New Here ,
Feb 25, 2021 Feb 25, 2021

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@adobe-admin Please delete the above reply containing contact information.

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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Done.

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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@Lamont_CRDB wrote:

Clearly the software isn't vibing with Catalina. 


 

It has to be some specific combination of the hardware model and the applications, because I have been running a MacBook Pro in Catalina for many months, but for me Premiere Pro and After Effects rarely crash. They run great. But I am running a very different MacBook Pro than you are; mine is a 2018 13" quad-core i5 MacBook Pro, often with an eGPU attached.

 

So it is not about Catalina alone. Adobe needs to look into what it is about the Core i9 16" MacBook Pro that triggers the crashes in Catalina.

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New Here ,
Feb 26, 2021 Feb 26, 2021

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I have a 2013 laptop that runs the latest versions just fine.  So you're probably right.  There doesn't seem to be a solution other than waiting for bug fixes and prayer. 

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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Run out of Catalina, go up to Big Sur or if your system can't then go down to Mojave. Catalina really sucks.

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New Here ,
Mar 13, 2021 Mar 13, 2021

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Changed to Big Sur....same issues. 

 

 

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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I am having exact same issue.  Freeze, and hard crash that reboots the computer.  Sometimes I can shell in from another computer and diagnose, not with this.  its a hard crash.

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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Are you on a Mac, too?

I'm on Windows and no issue at all. I actually never had any problems with PR or AE on Windows (running the latest version).

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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LATEST
yes~ on a mac running Catalina

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