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After Effects & Premiere Pro doesnt lets me click when i change layout.

Explorer ,
Sep 11, 2023 Sep 11, 2023

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Hello dear Adobe community, here with you with another bug that'll not be solved again!

This problem is here with me for 3-4 months, whenever I change layout in Premiere Pro & After Effects, my cursor spams loading icon and I can't right click in both programs, and can't click at all in Premiere Pro. Now I want to look at Learn section, but I can't for some reason. No problem in default, when I change this happens. It just spams like its clicking, makes me unable to click, and doesnt shows Learning section for some reason.

I need to solve this. Just dont do it is not answer.

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correct answers 1 Pinned Reply

Adobe Employee , Sep 11, 2023 Sep 11, 2023

I can't see the right hand side of the AE application in the video (appears cropped out) but my guess is you're trying to go into a layout that has some other panel that's trying to load. Do you have any 3rd party panels installed? 

 

Perhaps try starting up in Safe Mode (Preferences, Startup & Repair, Safe Mode) where your preferences will be temporarily reset and see if that helps.

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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I can't see the right hand side of the AE application in the video (appears cropped out) but my guess is you're trying to go into a layout that has some other panel that's trying to load. Do you have any 3rd party panels installed? 

 

Perhaps try starting up in Safe Mode (Preferences, Startup & Repair, Safe Mode) where your preferences will be temporarily reset and see if that helps.

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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I dont know why screen recorder did that but there is nothing to see there. By 3rd party panels if you mean Extensions, I have couple Extensions but they are very known among users.

PS: I just restarted After Effects with disabling 3rd party plugins, and it does the same thing still. Any advices?

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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I dont know why screen recorder did that but there is nothing to see there. By 3rd party panels if you mean Extensions, I have couple Extensions but they are very known among users.

PS: I just restarted After Effects with disabling 3rd party plugins, and it does the same thing still. Any advices?

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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It's very hard for us to debug a problem without seeing everything you have installed or the whole screen. This isn't a known issue, so something is clearly interferring with AE's regular panels rendering. You could also enable logging (Help -> Enable Logging) and then reproduce the problem. You can retrieve the log files from Help -> Reveal Log Files, and find the After Effects Log.txt file and post it back here. 

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Explorer ,
Sep 12, 2023 Sep 12, 2023

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Do i have to open a new post to post log files? There is no option to upload a file like that..

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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You can copy the contents of the log file into a reply, or post the files to somewhere I can download them. Thanks.

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Explorer ,
Sep 13, 2023 Sep 13, 2023

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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Was there a After Effects Log.txt file you could post up as well? The -last.txt file doesn't seem to contain much.

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Adobe Employee ,
May 25, 2024 May 25, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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