After Effects (both 22 & 18 versions) Stuck on Splash Screen and Never Opens

New Here ,
Feb 16, 2022 Feb 16, 2022

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Since I've updated my AE yesterday (Feb 15, 2022) to the newest 22 version, the program never opens. It'll open the splash screen, spin the rainbow wheel, and then never open. I have gone down the list of uninstalling, and reinstalling every older version up to 18.0. Still the same issue occurs.

 

I've also deleted my preferences upon an attempt at opening AE (Command + Opt + Shift and then hold), but no progress has been made.

 

It's absolutely frustrating that every time I've updated my AE, even before this issue, there was always something that went wrong.

 

If anyone else has more of a solution, please let me know.

 

Rachel

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Hi Rachel,

 

Sorry for the crash. Please share the following details:

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • Are you using any third-party plug-ins?
  • What's the last loading module on the splash screen (screenshot)?

LLM Ae 2022.png.jpg

In the meantime, check out the following article and suggestions mentioned in it: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes...

Looking forward to your response.

 

Thanks,

Nishu

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