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after effects can't continue: internal structure inconsistency (g) (25 :: 2)

New Here ,
May 14, 2022 May 14, 2022

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if u guys know how can i fix this please talk me in command

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New Here ,
May 14, 2022 May 14, 2022

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hi guys,i have a problem

 

When I open efter effects this image appears

Samy244361587qfm_0-1652547494561.png

 

 

 

sow When i click OK will thats what happing

 

Samy244361587qfm_2-1652547494467.png

 

 

 

and if i click OK they ganna talk me to send report,what i have to do

if u know please talk me on the command

 

TUSM

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New Here ,
May 14, 2022 May 14, 2022

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hi guys,i have a problem

 

When I open efter effects this image appears

Screen Shot 2022-05-14 at 5.42.54 PM.png

 

sow When i click OK will thats what happing

 

Screen Shot 2022-05-14 at 5.48.17 PM.png

 

and if i click OK they ganna talk me to send report,what i have to do

if u know please talk me on the command

 

TUSM

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Community Expert ,
May 14, 2022 May 14, 2022

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Try to reset AE Preferernces. Hold COMMAND+OPTION+SHIFT as soon as you launch AE. You will be prompted to delete the After Effects Preferences file. Click OK and continue. Tell us if this works for you

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New Here ,
May 15, 2022 May 15, 2022

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 it doesn't work they still show me this

 

Samy244361587qfm_0-1652628760794.png

 

Do you have another way?

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Adobe Employee ,
May 15, 2022 May 15, 2022

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Hi Samy244361587qfm,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS version) and the exact version of After Effects? Are there any third-party plug-ins installed?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
May 30, 2022 May 30, 2022

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Hi, I am having the same exact issue (same error alert and resetting the preferences does nothing). Running macOS Catalina 10.15.7 and After Effects 2022. Please help me solve this problem.

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New Here ,
May 30, 2022 May 30, 2022

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I have also uninstalled and reinstalled it, same issue persists. 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Are there any third-party plug-ins installed? Could you share a screenshot of About This Mac?

We're here to help.

 

Thanks,

Nishu

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New Here ,
Jun 01, 2022 Jun 01, 2022

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No third party plug-ins are installed. 

Screen Shot 2022-06-01 at 10.18.53 AM.png

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New Here ,
Jun 03, 2022 Jun 03, 2022

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I am having the same issue. Like they said, after de-installing and trying again, the problem persists. I also have a mac with Catalina Captura de pantalla 2022-06-03 a las 11.59.26.png

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Did you find any solution for this problem? I'm having it also.

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New Here ,
Aug 24, 2022 Aug 24, 2022

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LATEST

Nope, still haven't figured it out.

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