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after effects can't continue: internal structure inconsistency (g) (25 :: 2)

Community Beginner ,
May 14, 2022 May 14, 2022

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if u guys know how can i fix this please talk me in command

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Community Beginner ,
May 14, 2022 May 14, 2022

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hi guys,i have a problem

 

When I open efter effects this image appears

Samy244361587qfm_0-1652547494561.png

 

 

 

sow When i click OK will thats what happing

 

Samy244361587qfm_2-1652547494467.png

 

 

 

and if i click OK they ganna talk me to send report,what i have to do

if u know please talk me on the command

 

TUSM

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Community Beginner ,
May 14, 2022 May 14, 2022

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hi guys,i have a problem

 

When I open efter effects this image appears

Screen Shot 2022-05-14 at 5.42.54 PM.png

 

sow When i click OK will thats what happing

 

Screen Shot 2022-05-14 at 5.48.17 PM.png

 

and if i click OK they ganna talk me to send report,what i have to do

if u know please talk me on the command

 

TUSM

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Community Expert ,
May 14, 2022 May 14, 2022

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Try to reset AE Preferernces. Hold COMMAND+OPTION+SHIFT as soon as you launch AE. You will be prompted to delete the After Effects Preferences file. Click OK and continue. Tell us if this works for you

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Community Beginner ,
May 15, 2022 May 15, 2022

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 it doesn't work they still show me this

 

Samy244361587qfm_0-1652628760794.png

 

Do you have another way?

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Adobe Employee ,
May 15, 2022 May 15, 2022

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Hi Samy244361587qfm,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS version) and the exact version of After Effects? Are there any third-party plug-ins installed?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
May 30, 2022 May 30, 2022

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Hi, I am having the same exact issue (same error alert and resetting the preferences does nothing). Running macOS Catalina 10.15.7 and After Effects 2022. Please help me solve this problem.

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New Here ,
May 30, 2022 May 30, 2022

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I have also uninstalled and reinstalled it, same issue persists. 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Are there any third-party plug-ins installed? Could you share a screenshot of About This Mac?

We're here to help.

 

Thanks,

Nishu

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New Here ,
Jun 01, 2022 Jun 01, 2022

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No third party plug-ins are installed. 

Screen Shot 2022-06-01 at 10.18.53 AM.png

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New Here ,
Jun 03, 2022 Jun 03, 2022

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I am having the same issue. Like they said, after de-installing and trying again, the problem persists. I also have a mac with Catalina Captura de pantalla 2022-06-03 a las 11.59.26.png

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Did you find any solution for this problem? I'm having it also.

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Nope, still haven't figured it out.

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New Here ,
Oct 23, 2023 Oct 23, 2023

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I have the same problem and this fixed it.  Thanks!

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New Here ,
Oct 10, 2023 Oct 10, 2023

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Hola, tengo el mismo problema y ya actualice a la ultima versión liberada este día 10 de Octubre de 2023Imagen de WhatsApp 2023-10-10 a las 15.36.10_01b34455.jpg

Imagen de WhatsApp 2023-10-10 a las 15.36.11_a535373c.jpgImagen de WhatsApp 2023-10-10 a las 14.57.54_2d3abf4e.jpgImagen de WhatsApp 2023-10-10 a las 14.57.54_256b64de.jpg

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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Same issue, tried every workaround; still appears. I'll let you know if I manage to find a solution.

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Adobe Employee ,
Nov 01, 2023 Nov 01, 2023

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Hi all,

 

Please check the following thread: https://community.adobe.com/t5/after-effects-bugs/after-effects-23-6-and-24-0-not-starting-on-macos-...

Let us know if the suggestions mentioned help.

 

Thanks,

Nishu

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Thanks for the link!

Although it seemed to work (deleting the folders and reinstalling Ae), after 2 days the error re-occured.

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