after effects can't continue s_blurmocurves plug in in generated an unexpected exception

[sandra2006]

hi, I need help when I render the video my after crashing and show me this "after effects can't continue s_blurmocurves plug in in generated an unexpected exception" and I don't know why. I have Adobe After Effect CC 2018 and the plugin name is sapphire plugin

[OussK]

What version of sapphire plugin you have and are you sure you have the latest version since other users also report issues with this plugin and most issues were fixed with an update 

[sandra2006]

How do I know which version of sapphire plugin do I have?

[Joost van der Hoeven]

You'll find it in the About-button in the Effect Control window.

But do check with the plugin-vendor via this page: https://borisfx.com/support/open-a-case/ and make sure you are up-to-date.

[mireia5CD4]

Im having the same problem, when I click the Effect control window that is what appears:

 Please answer me asap.

[guriley]

did u find a solution?

[Guest]

what if it is up to date?

[Jonesartz23548271fl37]

I'm also having the same problem. After 15 - 20 mins of editing with that plugin, Ae isn't able to continue. And I don't know what actually wrong with Sapphire plugin.

[ItzSimplyJoe22020983zgwf]

did u figure it out?

[Jose Panadero]

Sapphire plugins relay heavily on GPU and maybe this is the problem. You can check if your graphics card is supported in this link https://borisfx.com/support/supported-graphics-cards/

Also, try to deactivate GPU processing for effects. Go to File > Project Settings. Under the Video Rendering and Effects tab select Mercury software only.