After Effects can’t continue: unexpected failure during application startup - Version 22.1.1

[andresg1704149]

Hi,  I  updated AE today to the latest version (22.1.1) and when I sart the app this message shows up immediately.

“After Effects can’t continue: unexpected failure during application startup“

Specs: Imac 2012, 16gb ram, 256gb SSD

OSX CATALINA 10.15.7

Plug ins installed: Motion 3, Motion Bro

Any help will be useful, thank you.

[Kartika Rawat]

Hi there!

Sorry about the error. Can you try resetting preferences and see if that helps? 

Let us know how it goes.

Thanks,

Kartika

[andresg1704149]

Hi, thank you for your answer. I tried it but nothing changed.

[andresg1704149]

Do you have any other suggestion? Thank you.

[Peru Bob]

Try uninstall/reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[andresg1704149]

I tried it but didn´t work either. 

“After Effects can’t continue: unexpected failure during application startup“ message keeps poping up a few seconds after I open the app.

Maybe a remote assistance could be helpful.