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After Effects CC 2018.2 Fails to Open. Windows 7

New Here ,
Apr 25, 2018 Apr 25, 2018

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Three days ago everything was fine.

Today I updated (I think to 15.1.1.11) and when I went to open the application, it simply wouldn't even get to the Adobe splash screen.

I saw that there was a further update in Creative Cloud, so I performed another update - to 15.1.1.12.

But I have exactly the same problem, it instantly crashes.

I've tried rolling back - but this doesn't seem to work either.

Any one else having problems?

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Community Expert ,
Apr 25, 2018 Apr 25, 2018

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New Here ,
May 09, 2018 May 09, 2018

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UPDATE:

This is not an After Effects only issue, it also effects Media Encoder and Premier Pro.

Clearing preferences does not resolve the issue.

There is another similar post on the subject, here:

PP CC 18 Crash on Startup

I hope they find a fix soon...

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