after effects cc 2019 crash after making a new composition

New Here ,
Nov 06, 2021 Nov 06, 2021

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Hello, so since the new MacOS catalina(10.5.7)security update(2021-007), i cannot do anything with after effects, everytime i try to do a new composition, it crashes immediatly, i'm running on a Macbook Pro 13' inch mid-2012, with 16gb of ram, a ssd of 512g and a 2,5 GHz Dual-Core Intel Core i5 

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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Would you try to reset the preferences?

 

https://helpx.adobe.com/after-effects/using/preferences.html

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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there is no more support for the CC2019 from adobe, so if this issue comes from some bugs you will never get an update from Adobe to fix it, I prefer if you can update to CC2021 or CC2022.

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