After effects CC 2020: presets folder invalid/moved

Report · May 30, 2022

Hello, I have this problem that appeared to me today,

Whenever I choose Presets files he rejects it, And I can't do anything, because this error prevents me from using After effects CC 2020

is there a solution? Knowing that I have all Presets files
C:\Users\PBX\Documents\Adobe\After Effects 2020\User Presets
C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\Presets

Report · May 30, 2022

Any help?

Report · May 30, 2022

Please I need your help guys!

My work is now suspended due to this problem.

Report · May 30, 2022

No expert, but i would personally try uninstalling AE completely and then reinstall.

Just make sure you have all your projects saved in the right folders.

Report · May 30, 2022

Hi NOLIMITGAME24655370v2fr,

Thanks for reaching out.

Is there a third-party preset that you're trying to access or does it happen with any preset?

If it's happening with the default presets as well, I'd suggest what Josie_ suggested.

Let us know how it goes.

Thanks,

Nishu