After Effects change color slowly

[SYZYGIA]

When the user adjusts the timeline, the mouse movement becomes very slow, causing a 0.5 second stop, and when adjusting the color, the software also stops working, taking 1-2 seconds to continue working. How can I solve this problem?or how do I adjust After Effects acceleration?

After Effects 2023 (23.6)

Hardware:Win 10 / ram 64 GB / RTX A6000*2

[ToolfarmJP]

I doubt After Effects supports the dual graphic cards. You turn off one of these when you launch After Effects.

[SYZYGIA]

Hi,

Thank you for your reply, how do I turn off the dual graphics card? if I turn it off, do I only use one graphics card for calculations?

[ToolfarmJP]

Yes.

[SYZYGIA]

This is my device specs

[SYZYGIA]

Is there anyone else in this club?
It's been a long time, but I haven't received any answer. This matter has been bothering me for a long time. Can anyone from the official department explain it?

[Kartika Rawat]

Hi there! Sorry about the issue. Would you happen to have any updates available for GPU driver? Does it happen with a specific project? 

Let us know. 

Thanks,

^KR

[SYZYGIA]

The driver is up to date, but it's still slow to use, and it's not project specific. The same thing happens with in-house designers. It's smooth when using Mac, but becomes very slow when switching to Win.

How to solve this problem?

[Kartika Rawat]

Have you tried basic maintenance like resetting preferences and deleting cache files? Let us know how it goes. ^KR