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After Effects content-aware fill creates the layer and then crashes when I try to save

Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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I'm just simply removing logos with the content-aware fill. It works, but then crashes when I save. Here's what happens every single time without fail:

 

Generate fill layer > it works > press save > nothing happens > press save again >  A window opens saying "After Effects error: Crash in progress. Last logged message was: <random number> <RenderThreadExecutor> <1> Creating executor with 16 threads."

 

It then lets me save as a new file before it crashes, and then I have to reopen it to continue working. Every. Single. Time.

 

How do I stop this from happening?

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correct answers 1 Pinned Reply

Adobe Employee , Oct 16, 2023 Oct 16, 2023

When AE crashes, is there a "Crash Reporter" dialog that comes up that you can fill in what you were doing as well as enter your email address? If so, please fill that in and submit the dialog and then we can look up the crash and see what is causing it. 

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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When AE crashes, is there a "Crash Reporter" dialog that comes up that you can fill in what you were doing as well as enter your email address? If so, please fill that in and submit the dialog and then we can look up the crash and see what is causing it. 

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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The crash reporter never opens when this happens. I'm on the latest version and have tried clearing cache but no luck. Another thing I've noticed is when I press generate after having already generated in the session, nothing will happen, and if I press it again it'll crash.

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Is this AE version 24.0? What operating system are you running? 

 

Has the progress bar for Content Aware Fill finished when you press Generate again? 

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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Yes version 24.0, Windows 10. The progress bar is completely finished and I can see the fill before I try generating again.

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Are you able to share a project with assets that reproduces this. I tried it on my end, and was able to drop footage in, mask out a logo, generate, save a project, attempt to generate a second time, no issues. 

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Adobe Employee ,
May 20, 2024 May 20, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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