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After Effects Crash error 2024

Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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all hardware updates are currently made, there is no missing file or anything similar, the log file is as follows;

[2024-04-26_07-02-31][2560][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2024-04-26_07-02-31][2560][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-26_07-02-31][2560][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2024-04-26_07-02-31][2560][Info] [general] analyticsTracker_ is being accessed without setting
[2024-04-26_07-02-31][2560][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-26_07-02-31][13948][Info] [general] analyticsTracker_ is being accessed without setting
[2024-04-26_07-02-31][13948][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-26_07-02-31][13948][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-26_07-02-31][13948][Default] [console] [UAB v2.18.0-4] sentry.io initialized...
[2024-04-26_07-02-31][13948][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
  1. The host app must be built with SAMv2's C++ library.
  2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2024-04-26_07-02-32][13948][Default] [console] [HS][MainStore] Internet connectivity: ONLINE
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 297 PERF - Start Screen Init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][StartScreen] CCX Start v7.4.0.15
[2024-04-26_07-02-32][13948][Default] [console] [HS][StartScreen] [HostData] {
  "Product": "aftereffects",
  "Product ID": "AEFT",
  "Product Code": "AEFT",
  "BuildNumber": "50",
  "Version": "24.3",
  "Platform": "Windows"
}}
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 297 PERF - Sophia Init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 299 PERF - Ututs Init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 299 PERF - IMS Init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 300 PERF - IMS.updateUserProfile start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 300 message: Fetching NGL Profile. Awaiting Response.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 300 PERF - Fetching NGL Profile. Awaiting Response.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 300 PERF - Locale Init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 302 PERF - MainStore Init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 305 PERF - Platform init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 308 message: Fetching Recent Files. Awaiting Response.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 308 PERF - Fetching Recent Files. Awaiting Response.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 308 message: Received NGL Profile.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 308 PERF - Received NGL Profile.
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2024-04-26_07-02-32][13948][Default] [console] [HS][FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 311 message: Data Loader for home: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 311 PERF - Data Loader for home: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2024-04-26_07-02-32][13948][Default] [console] [HS][FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 311 message: Data Loader for utut: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 311 PERF - Data Loader for utut: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 12 message: IMS.updateUserProfile
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 312 PERF - IMS.updateUserProfile done: 12
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 10 message: MainStore Init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 312 PERF - MainStore Init done: 10
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 312 PERF - IMS.updateAccessToken start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 418 message: Received Recent Files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 418 PERF - Received Recent Files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 420 message: UI Ready
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 420 PERF - UI Ready
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 118 message: Platform init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 423 PERF - Platform init done: 118
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2024-04-26_07-02-32][2560][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2024-04-26_07-02-32][25584][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 133 message: Locale Init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 433 PERF - Locale Init done: 133
[2024-04-26_07-02-32][13948][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to  visible without back button.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 439 message: Data Loader for home: Read data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 439 PERF - Data Loader for home: Read data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-04-26_07-02-32][13948][Error] [console] [HS][FM Shared Settings Handler] Shared settings data is not available
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 440 message: Data Loader for utut: Read data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 440 PERF - Data Loader for utut: Read data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-04-26_07-02-32][13948][Error] [console] [HS][FM Shared Settings Handler] Shared settings data is not available
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 443 message: Loaded JSON Data: Utut
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 443 PERF - Loaded JSON Data: Utut
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 444 message: Parsed JSON file for Utut
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 444 PERF - Parsed JSON file for Utut
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 444 message: Reading C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. Waiting for the results.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 444 PERF - Reading C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. Waiting for the results.
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\learn\AEFT-24.3-en_US-24774129-4d8c-4e0b-8a49-2782caf4c801.json
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 445 message: Finished parsing data for Utut
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 445 PERF - Finished parsing data for Utut
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2024-04-26_07-02-32][13948][Default] [console] [HS][Ututs] User has 15 web tutorials
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 148 message: Ututs Init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 447 PERF - Ututs Init done: 148
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 447 message: Loaded JSON Data: Home
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 447 PERF - Loaded JSON Data: Home
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 448 message: Parsed JSON file for Home
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 448 PERF - Parsed JSON file for Home
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 448 message: Received results from reading the C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 11 files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 448 PERF - Received results from reading the C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 11 files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 449 message: Reading C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. Waiting for the results.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 449 PERF - Reading C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. Waiting for the results.
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\data\AEFT-24.3-en_US-f9b569ab-8af0-4cc4-8888-bb92471ad2b8.json
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 449 message: Finished parsing data for Home
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 449 PERF - Finished parsing data for Home
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":76602,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/componentWhatsNewToastal/Ae-Whats-New-AE-24-1-Release.cfm.gql.json"}
[2024-04-26_07-02-32][13948][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23224,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/experienceHomeMx19/Ae-NUJ-M3-Home-2020-Video.cfm.gql.json"}
[2024-04-26_07-02-32][13948][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file AEFT-24.3-en_US-24774129-4d8c-4e0b-8a49-2782caf4c801.json and wrote response in C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\AEFT-24-3-en_US-1961A91C75534394975677B42D1FF292.json
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 451 message: Received results from reading the C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 7 files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 451 PERF - Received results from reading the C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 7 files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file AEFT-24.3-en_US-f9b569ab-8af0-4cc4-8888-bb92471ad2b8.json and wrote response in C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\AEFT-24-3-en_US-0F10BD2C83824291836BC9EA8518A317.json
[2024-04-26_07-02-32][25328][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 161 message: Sophia Init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 458 PERF - Sophia Init done: 161
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 688 message: Updated access token
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 688 PERF - Updated access token
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 376 message: IMS.updateAccessToken
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 688 PERF - IMS.updateAccessToken done: 376
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 390 message: IMS Init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 689 PERF - IMS Init done: 390
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 689 PERF - Shared Settings Init start
[2024-04-26_07-02-32][13948][Default] [console] [HS][FM Shared Settings Handler] Shared Settings Handler initialized
[2024-04-26_07-02-32][13948][Default] [console] [HS][FM Shared Settings Migrator] Migration of shared settings not needed
[2024-04-26_07-02-32][13948][Default] [console] [HS][FM Shared Settings Handler] Loading User SharedSettings
[2024-04-26_07-02-32][13948][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 6 message: Shared Settings Init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 695 PERF - Shared Settings Init done: 6
[2024-04-26_07-02-32][13948][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 696 message: Avatar Loader: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 696 PERF - Avatar Loader: Get data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 736 message: Interactive Ready
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 736 PERF - Interactive Ready
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 440 message: Start Screen Init
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 737 PERF - Start Screen Init done: 440
[2024-04-26_07-02-32][13948][Default] [console] Fri, 26 Apr 2024 04:02:32 GMT [FMS] [UserIntent] User intent container: undefined
[2024-04-26_07-02-32][13948][Default] [console] Fri, 26 Apr 2024 04:02:32 GMT [FMS] [UserIntent] User intent container: undefined
[2024-04-26_07-02-32][13948][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2024-04-26_07-02-32][13948][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 808 PERF - Late Loads start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 809 PERF - IMS.lateLoad start
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 0 message: IMS.lateLoad
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 809 PERF - IMS.lateLoad done: 0
[2024-04-26_07-02-32][13948][Default] [console] [HS][Drover] Analytics enabled state changed to true
[2024-04-26_07-02-32][13948][Default] [console] [HS][Analytics] analytics.ingest changed: (prod) active
[2024-04-26_07-02-32][13948][Default] [console] [HS][Analytics] analytics.ingest is enabled, processing prequeued events:  43
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 8 message: Late Loads
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 816 PERF - Late Loads done: 8
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 817 message: All done
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 817 PERF - All done
[2024-04-26_07-02-32][13948][Default] [console] [HS][AvatarDataLoader] clearInterval for avatarFetchInterval
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 831 message: Avatar Loader: Read data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 831 PERF - Avatar Loader: Read data using File Accessor.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 833 message: Avatar Loader: Avatar file found and set using File Accessor
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 833 PERF - Avatar Loader: Avatar file found and set using File Accessor
[2024-04-26_07-02-32][13948][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/emre0/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/cde541be-e19d-4759-995b-55bf3175781d.jpeg
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 833 message: Reading C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 833 PERF - Reading C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] log perf event: time: 834 message: Received results from reading the C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 7 files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][Performance] 834 PERF - Received results from reading the C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 7 files.
[2024-04-26_07-02-32][13948][Default] [console] [HS][AvatarDataLoader] Successfully read data from file 66ace283-d7c2-4c27-99d3-d776b978e49c.json and wrote response in C:\Users\emre0\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\AEFT-24-3-en_US-47FAF185769F42BD9664D6F5675622DC.json
[2024-04-26_07-02-42][13948][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: SAM init timed out
[2024-04-26_07-02-42][13948][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: SAM init timed out

 

AND

[2024-04-26_07-08-12][9380][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView

 

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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Sorry to hear about the crash.

What are your system specifications (CPU, GPU, RAM, OS version)? Can you try the suggestions in the following article and see if it helps: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know. Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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