After effects Crash on start up

Report · Jan 08, 2025

Hey im sure several people have made post about this but ive had after effects for a while and have not had any problem with it until recently. for some reason it would just crash on start my old pc was pretty weak especially trying to run something as demanding as AE so i gave up after unsuccessful attempts to troubleshoot it. just last week i upgraded some stuff in my pc and decided "hey why dont i try my hand at some AE projects." but the crash still persist i uninstalled AE and reinstalled it and it still just refuses to work. i keep gettin this message:

"After effects error: crash in progress. last logged message was: <15764> <NGL><5> GetAMTData returned mErrorCode = NglStatusCode:401 workflow required"

my pc specs are as follows

cpu: Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz 3.60 GHz

Ram: 32.0 GB

gpu: AMD XFX Speedster Qick319 7800xt Radeon 16 gb vram

Os: Windows 10 Pro

Report · Jan 08, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

Report · Jan 30, 2025

Can you try the steps suggested in the following article: https://adobe.ly/4jAP8FU

Let us know how it goes.

Thanks,
Nishu