After Effects crash on startup

[Tymek5FB0]

Hi. I can't get AE to work. Everytime I lounch it I get this message

I've been resetting my PC, reinstalling it but nothing is working.

[Kartika Rawat]

Hi there!

Sorry for the issue. We can get this checked. 

• What are your system details (OS, CPU, RAM, GPU)?
• Which version of AE are you using?
• Could you share a crash log? https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput....

Let us know.

Thanks,

Kartika

[Tymek5FB0]

Hi!

My spec: Windows 10 Home, AMD Ryzen 5 3600 6-Core 3.60 GHz, 32 GB RAM, Nvidia GeForce 1160 6GB.

Adobe After Effects 2021 v.18.2.1

I can't send any crash log because there are none. There is no "logs" folder. After pressing "OK" in popup window I've shown earlier, Ae just does not respond. When I close it there are no way to send information about Ae crashing.

[nishu_kush]

Thanks for sharing the details, Tymek5FB0.

I discussed this with the After Effects Engineers. They are looking for some more details:

1. System info file from your computer: https://www.simplehow.tips/a/44/how-to-view-system-information-on-windows10 
2. Collect and share the Dump file while the error is on the screen: https://support.kaspersky.com/common/diagnostics/12401

Here's how you can share: https://helpx.adobe.com/creative-cloud/help/share.html 

Looking forward to your response.

Thanks,

Nishu

[default0gf0hlnigsoo]

Hi,

If After Effects crashes on startup, you need to skip to Fix 2 to update your graphics driver first. To disable GPU acceleration: Launch After Effects and go to Edit > Preferences > Display…. Untick the box next to Hardware Accelerate Composition, Layer, and Footage Panels.

Thanks and Best Regards:

Windows Club