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1

After effects crash on startup

Community Beginner ,
Nov 07, 2021 Nov 07, 2021

After new macOS monetery update, After effects will not startup, i have removed the AE juice plug-in and other third party plug-ins yet it comes up with the same crashing on startup but different error. I have Imac pro (2017) version 12.01. please can someone help . I have tried contacting adobe multiple times and heard nothing. 

TOPICS
Crash , Error or problem , Freeze or hang
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Community Expert ,
Nov 07, 2021 Nov 07, 2021

Please download the previous version so you can work until it can be fixed.

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

Try to remove everything using this tool and make a fresh installation, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021
LATEST

Hi hfshdn,

 

Sorry for your issue.

I'd suggest removing not just the AEJuice but all the third-party plug-ins and test.

Let us know if it helps.

 

Thanks,

Nishu

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