After Effects crashes at startup: Executing startup/shutdown scripts

New Here ,
Mar 10, 2019 Mar 10, 2019

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Hi! !

After Effect almost always crashes at startup it takes me between 4-5 time until I stop getting the error.

The error I get is a script error and always with those two scripts commandLineRenderer and 1_startup the are located in startup folder within the scripts folder.

The guides that dealing with this problem saying to delete them and it only made things worse.

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correct answers 1 Correct answer

New Here , Apr 01, 2019 Apr 01, 2019
I just set it to compatibility mode of windows 7

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Adobe Community Professional ,
Mar 10, 2019 Mar 10, 2019

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Impossible to say much without exact system info. since scripts are extremely sensitive to user permissions, though, I'd take a guess that you have insufficient user privileges on a folder, system driver, your network or whatever. I'm pretty sure it has very little to do with AE itself.

Mylenium

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Adobe Employee ,
Apr 01, 2019 Apr 01, 2019

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Hi morm,

Sorry for your issue. Can you check if After Effects has generated any crash logs on your machine? FAQ: How to find After Effects crash logs on your computer?

If so, please share a recent crash log with us so that we can check what's going on.

Thanks,

Rameez

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New Here ,
Apr 01, 2019 Apr 01, 2019

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I just set it to compatibility mode of windows 7

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New Here ,
Apr 12, 2022 Apr 12, 2022

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I have the same problem and i have the log

[2022-04-12_20-46-10][4392][Info] [general] WebView2 runtime in system will be used to create a webview as no webView2RuntimePath is provided.

And i can't solve it with compatibility mod

My computer configuration is an I7 with a GTX 1070

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