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After effects crashes when I start mocha

New Here ,
Apr 08, 2021 Apr 08, 2021

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Hi,

 

When I start boris fx mocha on after effects 2021 (monthly subsciption) it comes with a registration popup for mocha but I cannot registry because directly after this registration form after effects is comming with another popup telling me that there is a error occurred would you send a report if I send or do not send after effects stop working and I see desktop again (see attachment) do somebody know to solve this?

I tried the standalone version of boris fx mocha but same problem.

20210408_120047.jpg

Thanks in advice.

 

Greetings 

 

Daniel

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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Hi Daniel,

 

Sorry for your issue with After Effects.

Have you tried contacting Boris FX since the stand-alone version is also crashing? The first thing I could suggest is to run After Effects as administrator and see if it brings any change.

Let us know how it goes.

 

Thanks,

Nishu

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