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After Effects crashes when trying to export.

New Here ,
Jun 04, 2023 Jun 04, 2023

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When i export my project every time I get the same error massage  and cant export project. please help

12vram

32gb ram

1tb

win11

rtx 3060

intel i7

Screenshot 2023-06-04 135327.png

 

Title edited by Mod.

TOPICS
Crash , Import and export , Performance , Scripting

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Adobe Employee ,
Jun 04, 2023 Jun 04, 2023

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What version of Ae? Can you put in your email on that dialog and submit the crash so we can see what's going on? 

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New Here ,
Jun 05, 2023 Jun 05, 2023

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The version is 2023 i did submit the crash

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Adobe Employee ,
Jun 05, 2023 Jun 05, 2023

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I found one crash report showing you are running AE 23.1, but that is also a force quit during application startup, which doesn't sound like crashing during export. 

 

I would suggest updating to 23.4 if you haven't already and see if that resolves the issues you are having.

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New Here ,
Jun 13, 2023 Jun 13, 2023

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Hi, i would like to cancel my subscription without updating my payment method, my free trail didnt end jet but i dont have time for AE so i would like to end subscription

can you do that for me?

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Adobe Employee ,
Jun 13, 2023 Jun 13, 2023

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No, that's not something I can do. But you can by following the steps here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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New Here ,
Jun 05, 2023 Jun 05, 2023

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Ok thx it works

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New Here ,
May 04, 2024 May 04, 2024

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Hi 

Reason for this issue is some plugin error so unable all third party plugins and restart the after effect and now you can open the file without the error 
in AE 2024 you and resolve this issue easy go to the effet tab and disable the all third party plugins and than try to opwn the file 
I think This way you can resolve your problem
Thanks

 

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New Here ,
May 04, 2024 May 04, 2024

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Sorry, in previous post, by mistake i typed unable but you have to disable the all third party plugins.

Hi 

Reason for this issue is some plugin error so Disable all third party plugins and restart the after effect and now you can open the file without the error 
in AE 2024 you and resolve this issue easy go to the effet tab and disable the all third party plugins and than try to opwn the file 
I think This way you can resolve your problem
Thanks

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New Here ,
May 04, 2024 May 04, 2024

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In my case sapphire plugin was causing the error.

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